finance-worldwide

Reading Customer Body Language

By: Ron Maier

Knowing what motivates your customers to buy can give you a real edge in your business. Figuring it out just takes a little time. You will need to pay attention to your customer’s body language to determine what they like or don’t like and why. To do this, you will need to know a few key things about nonverbal cues. Once you get it down, you can adjust your promotions, display strategies and even your level of customer service to match your customer’s moods and expectations.

Remember that the customer is influenced by your body language as well. You can correct movements and stances that you may not even be fully conscious of, but that are pushing clients away. For example, touching your hair while talking to a customer makes them think that you are bored. Be careful of the signals that you are sending and you can send the ones that make customers trust you.
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What Do Customers Really, Really Want?

By: Lynne Saarte

A recent study showed that customers are looking for 4 things when they engage in business or avail of any customer service:

1. Customers want prompt and friendly service.

This means having a frontline person who is friendly and who can give them what they need right away. Fast and friendly service is the name of the game. Whether you do it on the phone or person-to-person, the way to generate clients and keep them is to provide them quality service ASAP.

The rule of thumb is to NOT keep your customers waiting. So if you are a poster printing company for example, you would do well to provide fast turnarounds for poster printing if you want to keep your customers coming back to your shop. You better instruct your employees then to give importance to providing prompt and friendly service, which your customers would definitely appreciate.
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The Secret of Successful Customer Service

By: Greg Hamlyn

The product or service is always associated with the manufacturer or the person who endorses it. So whenever a problem or a concern arises, customers tend to blame them. No matter how good a product or a service is, problems and complaints are inevitable. To prepare for such problems, you should have a good customer service to back you up. To meet the demands of your customers, you should have a good team of customer reps with adequate leadership skills.

For the many customers who want to complain about a certain product or service, they often think that they are already talking to the owner or the company that owns it. Whether the company is big or small, it will still need customer service in order to maintain its regular customers. Your company should focus in offering user-friendly products/services and the same time, your customer reps should also be friendly.

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