finance-worldwide

Implementing A Quality Management System In Your Business

By: Tony Connor

The process of implementing a quality management system should start with Senior Management composing a list of Customers and Potential Customers. Determining customer and potential customer’s expectations and requirements should be the next phase of the process of implementing a quality management system. Senior Management should determine customer and potential customer requirements by market research and interviewing targeted customers to gain an understanding of their requirements.

Confirmation from the customer of the organisation’s understanding of their requirements should be obtained prior to proceeding.The requirements for the quality management system are ascertained from the market research and confirmed customer requirements and subsequently senior management should define the organisation’s policies.Based on the quality management system policies, senior management should then establish objectives for the company.
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